You will receive SMS or email notifications from time to time. You can also track your package on your order status on our Order Tracking page. Follow the steps below:
- Choose orders.
- Select the product you want to track.
- Choose track order.
- You can also choose updates to view your delivery status.
The standard time for receiving orders is 14 business days from the day it is processed. However, if it takes longer than expected, there may be a problem with logistics or the information you provided. Some international packages are not trackable. The reason for this concern may include lacking information on the delivery. Other reasons are as follows:
- Incomplete order forms
- Illegal prescriptions
- Incomplete credit card information (number, name, and expiration date)
- Unsigned forms
- Unauthorized transactions
- Insufficient funds on your credit card
- Peak periods at holiday time
- Extreme weather conditions
Yes. You are eligible for a full refund within 6 months of your purchase. However, if you ask for a replacement or refund after six months, we will not grant your request.
Depending on the circumstances, refunds are available for any product defects or issues:
- Replacement product to the same shipping address
- Receive a full refund
- Account credit for the item
Our refund services are available at our own discretion. We can only grant you a full refund if it concerns errors or failures on our part. Please note that we strive hard to make sure you are satisfied with your purchases.
Qualifications for a refund include the following:
- The delivered product is different from the ordered item.
- The product arrived with a damaged package.
- The product is defective.
If any of these factors apply to you, you will receive further instructions from us.
- Managing your account - We will use your data to access your account, orders and shipment information.
- Contact and updating – We will use your information to contact you through email, telephone calls, SMS, or other forms of electronic communication. We also provide updates related to our service’s functionalities and product implementations.
- Performing your contract – This includes the development, compliance, and undertaking of your purchases with our products.
- Notifying with offers – As part of our service, we occasionally inform you of special offers, goods, services, and events in which you can participate. However, you can opt not to receive such information or details.
- Other purposes – We may use your personal information for other purposes related to our company’s promotional campaigns, service improvement, product and services, and marketing for a better purchase experience.
- With Your consent: We may disclose your personal information for any other purpose. For more information, please refer to the privacy policy page.
- Law enforcement – Global Care Supply shall not use or disclose your personal information except for legal obligations or as required by law. Our company may be required to disclose your information if it’s subject to public authorities or government agencies.
- Other legal requirements - Global Care Supply may disclose your personal data if it is necessary to comply with a legal obligation, defend the company’s rights, investigate possible wrongdoings within the service, protect the personal safety of the users, and safeguard against legal liability.
We may not accept product returns. If you order medical devices and they do not work, keep the lot number and its expiry date. Please report this to our customer support and ask for guidance on how to handle defective orders.
If you have more questions or concerns about this policy, do not hesitate to contact us for more information.
